Official

Accepted

Unanswered

Advanced Filters

Search Results (316)

Relevance
Selected Relevance

Official Solution

Closed

Pinned

We retired Quick Pay

At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of

Articles

23.7K

8

Official Solution

Closed

Free TV Week 2022 - Presented by Xfinity Rewards

Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with no str

Articles

9.6K

32

Closed

ROOT SPORTS Northwest Programming Agreement Expired

ROOT SPORTS Northwest has announced it will cease operations by the end of 2025. In addition, Comcast’s agreement with ROOT SPORTS Northwest ended on September 30 at 11:59 p.m. Eastern Time (ET) and will not be renewed. As a result, ROOT SPORTS Northwest programming can no longer be distributed by X

Articles

92

0

0

Closed

ANSWERED: How can I stay online during network and power outages?

Xfinity Storm-Ready WiFi includes a Storm-Ready device and Battery Backup to help keep your home online for up to four hours through network and power outages with cellular data at no additional charge. During an outage, the Storm-Ready device automatically switches from broadband to cellular 4G LTE

Articles

2.1K

0

Closed

FIFA World Cup 2022

From November 20th – December 18th, you can catch all the action for the FIFA World Cup Qatar 2022TM on Xfinity Discover personalized, interactive and bilingual viewing experiences across all our platforms, including Xfinity X1, Xfinity Flex, the Xfinity Stream app and XClass TV. Simply say “World C

Articles

13.1K

18

Closed

Comcast NBCUniversal is Your Home for Election Coverage

Xfinity’s New Multiview Experience Gives X1 Customers an Easy Way to Follow Election Night Coverage Across Broadcast Networks With Election Day quickly approaching, Comcast NBCUniversal is preparing to bring customers and citizens across the country reliable, comprehensive, and easy-to-access covera

Articles

344

0

0

place holder 1

place holder

Articles

29

0

0

Closed

Slow computer troubleshooting (Answered)

Is your computer not performing like it used to? As you continue to use your computer or laptop, you might notice its speed begin to decrease over time. A sudden or noticeable drop in your computer's speed might be a sign of a problem that is fixable. Find out how to get your speed back to normal wi

Articles

132

0

0

Closed

Pinned

Home Shopping Network (HSN) Shop by Remote Feature Sunset

As of Monday, June 23, 2025, some customers won’t see or be able to use the Shop by Remote pop-up button on HSN. The company is no longer supporting this feature on non-Xfinity X1 TV Boxes. However, it is still available on Xfinity X1 TV Boxes. To get a compatible X1 TV Box, check out Replacing your

Articles

240

0

0

Closed

Preparing for winter storms in the Northeast

​We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too.​​ ​ ​ ​ ​ ​ ​Our Network and People Are Prepared 24×7​ ​We have built proac

Articles

393

2

Closed

Customize the Home screen on your Xfinity Home Touchscreen (Answered)

Learn how to customize the Home screen on your Xfinity Home touchscreen. What You'll Need Xfinity HomeAccess to your touchscreen Difficulty Easy What does your Home screen look like? If your Home screen looks like one of the below, there are no customizing options. Swipe left or right to move betwee

Articles

101

0

0

Closed

Use real-time text (RTT) on Xfinity Mobile (Answered)

With standard text messaging, you have to type out your whole message, hit send, then wait for a reply. But with RTT, your text is transmitted as soon as you type it. No more waiting for a response! About RTT RTT makes it easier to text like you talk. It's an important alternative to voice communica

Articles

86

0

0

Closed

Adding Works with Xfinity devices to Xfinity Home (Answered)

Works with Xfinity lets you link compatible smart home devices to your Xfinity Home Security system, so you can control them from the Xfinity Home app. You will need: Xfinity Home Security service.The Xfinity Home app.A compatible device, installed and activated according to the manufacturer's instr

Articles

74

0

0

Closed

Expert Week – Highlights of Expert responses

The responses our Expert's author are simply amazing. The time and thought put into their messages show the level of care they have for helping others. We want to spend day 2 of our Expert Week to highlight all those great contributions. Whether it is detailed instructions on how to modify settings

Articles

247

3

Closed

Free International Calls to Israel and Ukraine Extended

**UPDATE 02/15/2024** We want to support our customers impacted by the events taking place in Ukraine and Israel by helping them stay connected with loved ones during this difficult time. Through March 21, 2024, Comcast will waive all charges for calls to Ukraine and Israel for Xfinity Mobile, Xfini

Articles

1.2K

1

Closed

Free Preview of MLS Season Pass from February 22 – March 2 on X1 and the Xfinity Stream App

You’ve Never Seen MLS Like This On January 29th, Comcast and Apple unveiled a new integrated viewing experience for MLS Season Pass just in time for the start of the 2025 season. Full Press Release New for the 2025 season, MLS Season Pass will be available directly to Xfinity customers on X1 and the

Articles

195

0

0

Closed

Xfinity Voice Technology Upgrade (Answered)

In April 2020, we began upgrading the Internet Protocol Multimedia Subsystem (IMS) infrastructure for our Xfinity Voice technology to improve network redundancy for our residential Voice customers. As a result, you may experience minor changes to your Voice service starting in May 2020.The following

Articles

76

0

0

Closed

Hurricane Beryl – Services Fully Restored, Xfinity WiFi Hotspots Closed

We hope everyone has stayed safe following Hurricane Beryl and the more recent severe weather in the Houston, TX area. We’re happy to say that all of customers’ services should be fully restored, as of Tuesday, July 30. We understand how crucial staying connected is and apologize for the extended do

Articles

2.9K

22

0

Closed

THIS HOLIDAY SEASON WITH XFINITY

As we approach the holiday season, retailers may send you emails and texts offering new products and promotions. Cybercriminals use a variety of scams to exploit seasonal messages to compromise your personal and financial information.Ways to help stay safe online this holiday season Verify websites

Articles

432

0

0

Closed

More Sports in More Ways with Xfinity Multiview

Just in time for the men’s and women’s NCAA® basketball tournament, Xfinity Multiview is available on more Xfinity X1 devices, giving customers a new way to experience all the excitement of March hoops. With Multiview, X1 customers can watch up to four live games at once, all on the same screen. Whe

Articles

1.1K

0

0

forum icon

New to the Community?

Start Here