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Help with service disconnection

Hey, is there any way to get help online/through this forum on disconnecting the service instead of the phone calls? :)

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3

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Technical support

3-4 issues with insignia TV. Xfinity remote isn’t linking to tv, my profile is missing, irritating voice over that I cannot seem to get rid of - says everything that shows on each channel. I’m lost trying to figure this out with the written instructions

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18

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The worst company/experience

When I did a 2 year contract the agent assured me that all South Florida is serviced by Comcast/Xfinity. Turns out is not , so I had to get new service provider and cancel Comcast. A month later I got charged 220 dollar early termination fee. I spend over 20 hrs on the phone and all the minions were

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20

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Complaints

How do I make a complaint on a customer service rep?

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276

9

No Email Button

There used to a button on the xfinity main app that said "check email" What happened to that button?  

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9

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Frequent drops in service, hundreds of thousands of uncorrectable codewords. Technician needed?

Hi all, we've been using Xfinity for about three years. Over the past year and a half, we have noticed semi-frequent disconnects in service (~30 seconds in length) which have been increasing in frequency over time. We had a call with Xfinity support about two weeks ago and they mentioned that there

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Xfinity support

My Gateway has been flashing green for hours, it has done it everyday for weeks

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2

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Internet Cannot Establish Connection to Game Servers

Summary: I have recently moved to a place where Xfinity was the only WiFi option. I set up the internet and started gaming right away. Everything worked great at first. Over time, I would start getting error messages saying “Cannot connect to servers” and “Server connection lost”. I have fiddled wit

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10

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how can i inspect the status of my emails?

i just got an alert from xfinity telling my my email (boxes, folders, whatever) is full...how can i find out: 1. the total allowed size of all my emails 2. the total actual size of all my emails anyway, i sorted all emails by size and deleted all >= 1MB, so how can i look at #2 to see what i acc

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26

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New cable box does not display correctly upon start up

New cable box starts up showing a picture that only covers about a quarter of my tv screen. i have to restart the cable box to fix the problem. Should not have to do this.

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HORRIBLE CUSTOMER SERVICE AND CARE

I just spent 4 hours chatting with 8 different agents. I simply requested a transfer of service in addition to scheduling a technician to support with activating my device due to not having a coaxial cable. The first 3 agents didn’t transfer my service and ended the chat abruptly. The fourth agent s

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7

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How to fix program not recording

Click record but program not recording

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122

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Removing channels from service

Cable bill keeps going up but service going down. I turned on TV to watch H&I channel 291 this morning and was greeted with "no longer available"!  I called xfinity and I was told "they cancelled their service with us".  I am sure the fact is that their contract was up, H&I wanted

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312

3

Music Choice channels gone?

I can't get them to work on either TiVo. The error says "Searching for a signal on this channel (V52)" That's been the case for months. There's nothing wrong with my service on other channels, apart from the very recent disappearance of FETV on 1095. I'm not happy about that.

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6

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FETV in Seattle, WA area

FETV was available to me on channel 1077 as of W 7/9 to at least 8:45PM (I recorded Emergency!). By Th 7/10 ~1:10PM, it was gone, because The Rookies didn't record. It's still gone as of ~8:30AM F 7/11. I have a cable card in an HDHomerunPrime tuner and 2 DTAs. 1077 is no longer in the guide on the

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Comcast cancels FETV

I pay too much for not getting what I want…..essentially when Comcast gets it free. I’ll be dropping Comcast.

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271

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Xfinity support

My internet has been out now for 7 hours. There have been no updates in this.  When will it be back on? 

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5

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Tv trouble

My tv keeps saying it has trouble accessing the internet. I have restarted the box three times. All cables are secure. It won't even change the channel.

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6

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Cartoons

Can you add MeTV Toons and Boomerang channels please?

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6

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Cartoobs

Can you add metv toons and boomerang channels please? Do you have them?

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