@user_v2sw8n Hey! Thanks for reaching out, I turn mine on by accident all the time, we actually have a few ways to turn it off, Please take a look at this https://www.xfinity.com/support/articles/enable-video-description-on-x1 it has photos and options to turn it off. Let me know if this is helpful.
XfinityKam
Official Employee
•
248 Messages
2 hours ago
@user_v2sw8n Hey! Thanks for reaching out, I turn mine on by accident all the time, we actually have a few ways to turn it off, Please take a look at this https://www.xfinity.com/support/articles/enable-video-description-on-x1 it has photos and options to turn it off. Let me know if this is helpful.
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