For The Past Year, Closed Captioning Stops Working Even Though The CC Option Is Still Showing "On"

---

@AudioDropper wrote:

The closed-captioning on the X1 box fails to consistently stay working even though it is physically showing as "ON" in the settings menu.

 

The ONLY way I know of that will temporarily fix this problem is to go back into the settings menu and turn the closed-captioning back OFF and then turn the closed-captioning back ON.

 

Now the closed-captioning may stay working for a few hours or a day but then it will seemingly randomly stops working again.

 

It seems to be a glitch that others have been experiencing for quite some time as well.

 

Will someone at Comcast please address and fix this known ongoing closed-captioning issue?

 

Thank You.

---

that is the nature of the digital version of closed captions. you can use voice remote to say 'captions' instead of all the button presses (toggles on/off).

I don't experience this issue with closed-captioning on any other "digital" adaptors or the Xfinity Stream App or Stream Website.

And I never had this closed-captioning problem before with other Comcast equipment that was considered "digital" equipment.

On any other devices/equipment, if the closed-captioning was showing as "ON" it 99.9% of the time actually worked and STAYED ON and continuously WORKING.

Now, you are saying because it's "digital" I have to turn it off and back on every time it decides to stop working and I want it to work?

---

@AudioDropper wrote:

I don't experience this issue with closed-captioning on any other "digital" adaptors or the Xfinity Stream App or Stream Website.

 

And I never had this closed-captioning problem before with other Comcast equipment that was considered "digital" equipment.

 

On any other devices/equipment, if the closed-captioning was showing as "ON" it 99.9% of the time actually worked and STAYED ON and continuously WORKING.

 

Now, you are saying because it's "digital" I have to turn it off and back on every time it decides to stop working and I want it to work?

---

it is a stream and as such must be synchronized with the video. it happens. the test is when you have the problem is try a smart phone device on same program and location in the program and see if it is working there. if so, then your X1 set top box may be low signal/high noise level.

I understand what you are saying.

The same shows, whether they are on linear tv, live tv, or On Demand, have the disappearing closed-captioning issues.  These are all shows that truly have closed-captioning, but it seems as though maybe when the X1 box is turned off and/or goes to sleep and/or into a power save mode the closed captioning stops working unless I manually turn it OFF and then back ON in the settings menu...then it will work for awhile.

And I can have the same exact show playing at the same exact time on other devices such as on: a digital adapter; or a computer on the Xfinity Stream website; or a smartphone with the Xfinity Stream app and those devices all have the closed-captioning working.

I've had signal levels tested in and outside the home by a technician at the home who said the levels are within range so it may not be that, but who knows.

Thanks for the ideas and trying to help.

@ComcastCesar was able to get this issue for me resolved but it has reappeared again for me.  In July, I was told my X1 box firmware was updated to fix the issue.  The closed-captioning is back to not working consistently and staying on.   It's not an issue of the program not having any closed-captioning.  The actual closed-captioning option is toggled ON, but the only way to temporarily fix it, that I know of, is to manually turn it off and turn it back on again.  I have to do this anytime I want the closed-captioning to work.  And this issue happens whether I'm watching On-Demand or live/linear tv programs.

Been happening for about a month or so with me too. Unfortunately Xfinity has a monopoly in my city (literally!) otherwise I'd be all over FIOS again

Thanks for this and other comments. Now I know it's not just my TV. I hope Comcast comes up with a fix.

My comcast box CC starts going south about half way through a movie.. The beginning of the movie is usually okay then it gets delayed with the audio...