Hi user_4xw1ni, we appreciate you bringing this to our attention here on the community forums! We can definitely take a closer look into the issue to see who we can help. I see that you've already sent us a direct message. For future reference, please keep in mind that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you refrain from sending direct messages until invited to do so. No worries this time around though! I'll meet you in private messaging to keep you personal info secure!
XfinitySean
Official Employee
•
931 Messages
1 hour ago
Hi user_4xw1ni, we appreciate you bringing this to our attention here on the community forums! We can definitely take a closer look into the issue to see who we can help. I see that you've already sent us a direct message. For future reference, please keep in mind that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you refrain from sending direct messages until invited to do so. No worries this time around though! I'll meet you in private messaging to keep you personal info secure!
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