I can't report wires hanging across multiple properties

user_hx4bxq, Hi! Thanks for taking the time to reach out. The last thing we want is for someone to get hurt by that low hanging wire. I can understand the inconvenience that his caused by not being able to report this or open a ticket.. I am sorry to learn about this experience with that error message. You've come to the right team for help. Our team of experts is dedicated to resolving low-wire hanging concerns such as this over social media. We are happy to help. Are you able to send us a picture of those low-hanging wires, and have you confirmed if those cables are indeed Comcast cables and not another utility company by chance? 

user_hx4bxq, Thanks for confirming this for us. How long ago was the installation? The reason why I ask is that

cable bury requests normally take an average of 14 business days from the date the technician submits the order request for the work to be completed. However, delays may be caused by permits, weather conditions, utility marking, or other issues. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.