Paramount+ : I cannot access the CC options with the Xfinity remote when streaming

I can use the remote to navigate the Paramount+ app in Xfinity, but when streaming a program and pressing a button (direction button for instance) to bring the interface where the CC button is, I cannot navigate to it.

It is ON by default and I cannot turn it OFF or alter it.

Any suggestion?

Right now I have to cast from my phone to have full access to the functionalities, but I would appreciate being able to have full access from the App in Xfinity directly.

Thanks