1 Message
Service Failure
My mother is 90 years old and her phone and tv are not working correctly. It is simply impossible for her to get help. She is not capable of restarting her system, yet Xfinity will not answer the phone, just recording after recording, not an option to speak to a live customer service rep. Simply outrageous and clearly designed to ensure the elderly cannot be supported.
XfinityJohnG
Official Employee
•
1.4K Messages
2 days ago
Thank you for reaching out to us here @user_zj8x8c. We would be happy to look into any service issue on that account from here for you. Could you send me a direct message with your name, the account holders name and the complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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