xfinity store feedback for Lowell MA

Hello

I was in the Lowell MA store today. Your seating is TERRIBLE for a person with hips issues such as myself. Either TOO low which can dislocate my hips or bar stools which are TOO tall! How about a few normal height seating for us "old geezers"

Responses

Oldest First

Selected Oldest First

XfinityNatalie

Official Employee

•

1.1K Messages

21 days ago

Hey there, Tuttle2019! We appreciate you posting on our XFINITY Community forum with your feedback regarding improvements to the seating at this store location. We would be more than happy to help pass along this feedback. To properly forward this feedback to the proper department, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

4

0

Tuttle2019

New Poster

•

6 Messages

I did as you described. Tech didn't seem too concerned and gave me a "scripted" reply. I expected getting [Edited: "Language"]

(edited)

Like

Reply

14 days ago

0

XfinityAmira

Official Employee

•

5.1K Messages

I'm sorry Tuttle2019, I'm not seeing that we received a direct message from you. Please follow the steps provided below to send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

13 days ago

0

Tuttle2019

New Poster

•

6 Messages

Forget it! Too much trouble and waste of time this forum is!!

Like

Reply

13 days ago

0

XfinityMatthew

Official Employee

•

2.3K Messages

A common way a direct message may not get to our team is if you are sending it to a specific agent in the "to" line. You want to make sure you direct your message to "xfinity Support" and not a specific user. That will filter your direct message to our team to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

13 days ago

0

Accessibility

Tuttle2019

xfinity store feedback for Lowell MA

XfinityNatalie

Tuttle2019

XfinityAmira

Tuttle2019

XfinityMatthew

New to the Community?