Hurricane Beryl – Services Fully Restored, Xfinity WiFi Hotspots Closed

We hope everyone has stayed safe following Hurricane Beryl and the more recent severe weather in the Houston, TX area.

We’re happy to say that all of customers’ services should be fully restored, as of Tuesday, July 30. We understand how crucial staying connected is and apologize for the extended downtime. Thank you all for your understanding and patience during our recovery efforts.

Most of our customers experienced interruptions due to power outages. Once power was restored, we were able to restore Xfinity services. In areas where our network needed repairs, we had to wait until the area was declared safe to enter (including the clearing of damaged electrical wires, broken poles, and other debris) before we could fully assess the damage to our network and estimate restoration times.

Since our services have been restored, we also want to let you know that free access to our Xfinity WiFi hotspots will end on Tuesday, July 30, at 5:00 p.m. Central Time.

If you still need assistance, reach out to us here or chat with us through Xfinity Assistant.

Thanks again for your patience and thank you for being an Xfinity customer.