Visitor
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1 Message
$100 internet installation fee
My mom got free internet as paet of of a phone package. I tried hooking it up but it wouldn't connect so I had her call xfinity to have someone come and troubleshoot it snd turns out she was not given the right cords Why should she have to pay for their mistake?
XfinityRichard
Official Employee
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3.2K Messages
2 days ago
Hi there, @user_dho5u7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your mom was charged due to her not being provided with the right cords. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, the account holders full first and last name along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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