Visitor

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1 Message

Thursday, July 31st, 2025

$100 service charge

I am being charged $100 on my current bill  for tech that needed to come to my condo to setup xfintiy wifi router that would not connect for me. I am a long time valued customer and would ask this charge be refunded as the self install would not work for me. Can you please refund. Thanks 

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Official Employee

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2.7K Messages

2 months ago

 

user_6l871j Thanks for posting on our Community Forums for assistance. We can help with your service concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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