$100 service charges on the upcoming bills even though the representative said there would be no charge.

user_mn2pbj Thank you so much for your post for help with this $100.00 fee after your tech visit. I know any unexpected fees are always a concern so thank you for your post. With any new setup even if it is just an equipment upgrade for a current customer if a service visit is needed for any reason for that service in 30 days it is considered an install and does have an installation fee. This is covered in all terms and conditions when you select a self install option and can be found on your customer agreement. After that 30 days if there is an issue that is not Xfinity related )our equipment or network) that would be the only other time a fee is applied. If we promised to take care of this fee for you however I would be happy to make sure it is taken care of. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.