$100 upcoming charge

We were told by Samar a Support Tech that there would be no charge. Our box in Porch was outdated and needed to be replaced. We did the install ourselves and went perfectly. But the digital code for Bedroom was removed? Samar said a Technician had to come out. We should not have to pay this charge. We are a long time customer.

Responses

XfinityOrlandoM

Official Employee

•

1.9K Messages

23 days ago

@user_hsg5p1

Thanks for reaching out to us, let's take a deeper look at your account as if you had a self install kit sent out to you, generally the digital consent order does state if you're not able to activate the Xfinity equipment there could be $100 charge for sending a technician back out. Go ahead and send me a direct message including your first and last name and your complete service address and we'll get this resolved for you.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_hsg5p1

$100 upcoming charge

XfinityOrlandoM

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