156$ bill for one line

Hi, I’m xfinity customer for more than 2 years. I had 2 lines and unlimited internet.

i suspended 1 line and ask not to charge it but xfinity agree, but charged. When I complained I was credited back the amount. My normal bill was 100$ (42$ device loan, other for the line).

but!

right now my bill is $156, projected bill is $153. To my bill is added 25$ for one line and 25$ for the other (suspended line)!!!!

what this??? I already pay 100$ for the line and device. And bad internet after 20GB. Why I am charged 50$ more????

I ask to waive these charges and credit it back.

I also ask to exclude them from the next bills!

I also paid off the device (and received email from xfinity that I paid it off!!!!) but still charged in the next bill!!!!!

Responses

XfinityJorge

Official Employee

•

1.7K Messages

1 month ago

user_zzbo8d Thank you so much for using our Forums to contact our team and we are here to work with you to make sure you get the help you need with your bill. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_zzbo8d

156$ bill for one line

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