Visitor
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1 Message
$200 Xfinity Mobile prepaid Mastercard being declined
I received and activated my $200 Xfinity Mobile Virtual Prepaid Mastercard, and the card shows a $200 balance. However, my transaction is being declined at retail checkouts. It asks to input a pin number before it can complete the purchase. I need help getting the prepaid card working.
XfinityRoberto
Official Employee
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2.5K Messages
4 days ago
Hi there. Thank you so much for reaching out to us regarding your gift card concerns. I am sorry to hear that you are not able to use it. Did you download your card to your virtual wallet? Here is a link FAQs about prepaid card offers were you can learn more about how they work.
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