Contributor
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17 Messages
27% price increase for internet service
So here we go again, the annual Xfinity price hike. It's going up 27% this year for my existing internet service. Working with customer service, as always, is a nightmare. For starters, you are of course forced to use SLOW chat as opposed to speaking on the phone. Anyway, the rep says he's "got me covered" and starts sending me all these links to sign up for an amazing deal. But, it all looked weird, so after relentless probing I discover he's trying to sign up for NEW SERVICE ON TOP OF MY EXISITING.....like a whole second account. How sketch is that?
Am I the only one only one who's over all this?
This game may have all been well and good when Xfinity was the only service in my area, but it not longer is. There are now multiple options including GloFiber who just installed fiber optic in my neighborhood (I ought know since I endured them tearing up my yard) and their service is $65 for 600 mbps, same service I'm getting now. Reviews for GloFiber are generally very positive. If someone at Xfinity cares to reach out to me and offer a compelling price/plan I'd be receptive. If not, then looks like I'll be switching.
XfinityAmira
Official Employee
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4.4K Messages
3 months ago
Hi user_cqjuq9! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and it's important that we keep it that way. I do apologize for any complications you've experienced thus far with trying to repackage your service(s). This is never the experience we strive for our customers to receive, and we want to turn this around for you. We certainly do not want to lose you as a customer and would love to see what offers we have available that will better fit your billing needs. To better assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_cqjuq9
Contributor
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17 Messages
8 days ago
This is a never-ending hassle. Xfinity keeps charging me for service that was cancelled back in August. I've been on the phone with you all for hours , at least 5 different phone calls, with your disastrous "automated attendant" as well as live people. I keep getting PROMISED everything is finally straightened out, but now you've billed me for a final $25 balance which I was told on my last call was reversed. As of today you're ridiculous "automated attendant" blocks me from speaking to a live person and repeatedly sends me to a payment person who will not help me and bounces me back to attendant. I don't know why Xfinity thinks infuriating people will be good for business.
I NEED TO INTERACT WITH A LIVE PERSON WHO WILL FIX THIS ONCE AND FOR ALL. I DO NOT OWE YOU $25!!! Someone can just look at the transcript/recording of my last call with a live person and see that I was 100% ASSURED all was fixed.
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