Visitor
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1 Message
3 Months of Bill Due Date webpage not working
I have been trying to change my autopay draft date for the last 3 months. I have tried to chat with the "assistant" and get help to no avail, and after asking to speak with a live agent for about 20 minutes on their help call line, I finally got connected. Agents are not able to change your bill due date; you can only do it through the link they provide, which continues to not work. I have tried on different browsers, deleted and re-downloaded the app as suggested by the live agent. Going through these forums, it seems to be a problem for multiple customers and has been for a long time. Can someone please give me additional advice if you know?
I do not have late payments, and I haven't changed the due date since I opened my account, so those two issues are not what is preventing me from accessing the page.
XfinityRaf
Official Employee
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1.2K Messages
3 months ago
Good morning @user_b746m9, and thank you for taking the time to reach out to us today with your autopay date issue. I can check to see what we can do our side to help get that date changed for you. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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113.9K Messages
3 months ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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