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user_r1utn1
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Thursday, March 5th, 2026 10:39 PM

48 hour wait help

I need a manager to force-complete my pending TV removal so I can switch to the $60/month 1-Gig 5-Year Price Guarantee today. Thanks 

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3 hours ago

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XfinityAmandaB

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2.9K Messages

3 hours ago

 

user_r1utn1 Thank you so much for stopping by for help with your pending TV change. Most of the time, we are able to change/remove a service at the same time as changing the plan on any remaining services. There can be issues if you do not have the correct equipment to complete any order. To be sure, you already have the internet with your TV services, and you are just downgrading to internet only. Is that correct? 

 

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user_r1utn1

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Yes, all I did was remove my cable plan and one box from my account. I’ve always had my one gig Internet plan. 

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3 hours ago

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XfinityAmandaB

Official Employee

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2.9K Messages

 

user_r1utn1 I would have to check out the order for you to see what could be holding the change up for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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