8 Months of Overbilling – Still Ignored, Escalation Needed

I’ve been trying to get a simple billing error corrected since February 2025, and after months of overpaying, I’m still being ignored.

Here are the facts:

• My bill was raised by $50/month when a promotional credit was removed.

• For 8 months, I’ve been paying $190/month while being sent in circles—“chat not available,” call-back requests that never go through, or agents who can’t resolve anything.

• On September 9, 2025, an Xfinity agent confirmed (with supervisor approval) that I qualified for a $136/month promotion for 12 months. Before it was finalized, the chat disconnected.

• When I reconnected the next day, another agent refused to honor it—even after I referenced the previous conversation.

I have full documentation and screenshots of this agreement. I’ve been told not to post them publicly since that makes my thread private, but I will provide them directly to any Xfinity representative who steps in.

This handling is deceptive and unprofessional. I am a senior on a limited income and cannot continue to absorb unjustified charges.

I am requesting:

1. The $136/month promotion that was offered and approved.

2. Billing corrections to reflect the months I’ve been overpaying.

If this continues to be ignored, I will file formal complaints with the Better Business Bureau and FCC and will strongly consider canceling all services.

It should not take 8 months and multiple threads to correct an issue caused by Xfinity. I expect immediate escalation and resolution.