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user_po7mv0
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Visitor

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5 Messages

Wednesday, September 24th, 2025

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Accidental double payment refund.

I had a payment scheduled to come out of my account but I paid it manually and the scheduled payment still came out. So I basically paid two months at once which I didn’t want to do because I can’t afford it.I did make a refund request last Thursday and on Monday I did notice that on the app the bill updated to show I have a bill due next month which is good because that means I should have a refund coming. I’m just curious to know when I can expect it to be sent back to my account, it’s been 2 business days since that. Thank you. 

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9 days ago

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XfinityAirelle

Official Employee

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2.9K Messages

16 days ago

 

user_po7mv0 We understand how stressful it can be when two payments come out at once — especially if it wasn’t what you planned. When an extra payment is made, the system will usually apply it as a credit toward your next bill rather than sending it back automatically. That’s why you’re seeing your account show as paid ahead. 
 
However, we may be able to submit a ticket for a refund to be issued. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_po7mv0

Visitor

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5 Messages

I made a refund request already and it looks like it’s in the process of it being fulfilled, I just want to know the timeframe. The bill for next doesn’t show paid now, it has a due date. 

16 days ago

0

XfinityAirelle

Official Employee

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2.9K Messages

 

user_po7mv0 We would be happy to take a look for you. Please send us a direct message using the directions in my last message, and please provide your full name and service address to get started. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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user_po7mv0

Visitor

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I can’t find the place to start a direct message. There is no bell in the top right 

16 days ago

0

XfinityAirelle

Official Employee

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2.9K Messages

Are you using a mobile device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

16 days ago

0

user_po7mv0

Visitor

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5 Messages

Hi, yes I figured it out and followed your instructions. I’m waiting on a response now. Thank you 

16 days ago

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user_po7mv0

Visitor

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5 Messages

9 days ago

The issue has been clarified and explained properly and I no longer have an issue with this.

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XfinityAdrienne

Official Employee

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1.6K Messages

Awesome, I am happy we were able to get everything cleared up with the payments @user_po7mv0! Please don't hesitate to reach out to us in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 days ago

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