Accidentally created a second account trying to sign up for 5 year plan

I accessed the account through my phone and went through manage account. But now its telling me i have a second account for my address when i just wanted to take advantage of the discount. Is there any way to merge the two accounts together or get the discount on my original account. I also signed up for the xfinity gateway so I'm not sure how to proceed now.

Responses

Oldest First

Selected Oldest First

XfinitySara

Official Employee

•

2.3K Messages

1 month ago

@user_kysij3 - That is definitely something I'd like to double-check for you, so thanks for creating this post! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

2

0

I

internet_user_2

Visitor

•

1 Message

Hello, I believe I did the same thing; how can I check, and get this resolved?

Like

Reply

10 days ago

0

XfinityEricB

Official Employee

•

3K Messages

internet_user_2 Thanks for reaching out about a possible second account being opened by mistake. I can help get the new account closed for you, and help with the current account as well if needed.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick