Visitor
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1 Message
Account closed, but still being billed, no phone support
I called in and closed my Xfinity account on 06/18/2025 [Edited: Personal Information] and paid all amounts until the last date of service. However I still have been issued a bill of $43.20 for the period Jul 2 - Aug 1. This is fraud.
On top of this there is no phone or chat support available via the app or browser. This has been the worst experience ever and shows Xfinity's respect for customers and wanting to make sure they never come back again.
XfinityJon
Official Employee
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291 Messages
2 days ago
Good afternoon user_iwigwk. I can certainly understand your concern if you have disconnected service and a new bill generated. Sometimes the new bill crosses with the disconnection date. However, if your services are disconnected, you would not be responsible for a bill for July to August. I would be happy to review this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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