1 Message
Account closure and overdue equipment
Hi, I went through some personal things and was unaware that my xfinity hadn't been cancelled and the equipment not returned. I was made aware once sunrise debt collectors had my information. This brought down my credit by nearly 100 points interrupting my life big time. Is there someone I can speak to at xfinity about returning the equipment and having it removed from the final bill? I'd like to get this taken care of asap!
XfinityRaf
Official Employee
•
812 Messages
9 days ago
Good afternoon @user_rmo8cf. Thank you for taking the time to post here with your inquiry about returning old equipment and the debt collectors information. If you could send our team a direct message with your full name and full address, we can work together to get this resolved for you.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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