user_11qqhu Thank you for reaching out through the Xfinity Community Forums. I know closing an account isn't always an easy decision, and I'd love the chance to see if I can help. When you have a moment, please send me a direct message with your full name and service address. I'd like to review the account and better understand what's leading you to leave. If there's anything we can do to better meet your needs or budget, I'd be happy to explore those options with you. We value your business and would love the opportunity to keep you with Xfinity.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3K Messages
51 minutes ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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