Visitor
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3 Messages
Account Issues
May 12th, I put in a transfer from my old address, to my new address, for the 15th of May. May 10th, I paid my bill. The 15th comes, I move my things into my home, connected the modem, and I'm thinking everything is fine. As of May 20th, my service was disconnected and I was told that I had a balance due. For 4 hrs., I was getting the run around. I can not speak with a live agent, due to having a larytube in my throat. I can no longer speak. My only .means of communication is via email or text.
Accepted Solution
XfinityJamesC
Official Employee
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2.9K Messages
2 hours ago
Greetings, @Djdbo314! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service transfer, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service addresses associated with your old and new account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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