Visitor
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1 Message
Account removed
I woke up and my WiFi wasn’t working so I logged into my account to see what was going on and it shows my account was deactivated. There was no “warning” no emails, no automated text sent, no notifications from the app itself. Account just gone and when I attempted to use the chat with agent option the [Edited: Profanity] didn’t help at all. The app shows my membership but there’s no account? Make it make sense. There should be actual agents available to help instead of these bots that don’t understand what’s been asked.
XfinityJamesC
Official Employee
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3.1K Messages
4 hours ago
Greetings, @user_q0fjhx! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these unexpected deactivation issues. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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