8 Messages
Account suspended payment arrangement
I’m contacting because my account was suspended after I had a payment arrangement in place and explain to the agent and they confirmed that I would have until Thursday to pay my bills and now it’s expensive and I can’t even chat. I have screenshots and the agents ID number all I needed was an extra Day to pay my bills. I’ve been a loyal customer for years and just needed an extra time special during this hard time during the holidays.
XfinityJanelle
Official Employee
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1.9K Messages
3 days ago
Hey @user_edwr9i , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_edwr9i
8 Messages
2 days ago
So you’re just gonna delete my last post no this is unacceptable. I was gonna make a payment for $100 today that I don’t have somehow I got it to pay my Internet and now it says I need to pay another 100 to get it restored, that’s ridiculous If I would’ve paid it yesterday, would you guys have disconnected it today? You guys are lying to your loyal customers I’ve been a customer for years to pay my bills. Yes, I’ve been behind lately because times are tough right now and you guys can’t help a customer out that’s ridiculous. You need to restore my services or do something
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