2 Messages
Account suspension/billing problems
My service was suspended last week sometime, but because they didn’t cut my service off on the date they were supposed to. I have to now pay $327 to restore my service instead of $188 I originally had to pay to have it turned on because it lapped into the next bill cycle. Xfinity let my account run two or three days over when it was supposed to be cut, and I understand it is my responsibility to handle my past due payment in a timely manner, but it is not my responsibility when Xfinity comes out and shuts the service off on their own. Is there nothing that can be done about this? I could’ve had my service restored already if I was only required to pay the 188$ originally, but 327$ is insane, and in my mind, not really fair.
XfinityJeniece
Official Employee
•
3K Messages
23 days ago
Hey there, Puma379, thanks for reaching out through Xfinity Forums regarding your account concerns. We would be happy to take a look at your billing details. I know how important it is to have services up and running. I rely on my connection for work and entertainment on the weekends, so I understand. Let's take a look. If you can please send me a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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