Visitor
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1 Message
Account
Hello,
My name is <Edit personal information>, and I am writing to request a refund for an internet plan that was recently changed without my approval. The plan was increased from $40 to $100 per month, and I was unaware of the additional charges. I was paying more than I intended to pay, and I was only interested in internet service, not voice or Peacock.
When I attempted to pay for a year of service, I discovered that my actual bill exceeded the amount I had requested. I was only interested in internet service, not voice or Peacock.
Additionally, when I contacted customer service to inquire about the changes, I was informed that the charges were installation fees, which were also substantial.
The plan was originally intended to cost $40, not $100. I have incurred over $2,000 in charges that I did not approve of. I would like to request a refund for these charges, as the situation is unacceptable. I would also like to pay for a year of service.
XfinityOrlandoM
Official Employee
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2.6K Messages
15 days ago
@user_5u45qo
Thanks for reaching out to us, we do apologize for any inconvenience. Let's take a look at your account to see what changes were made and make sure you're only paying for the services you love and need. To get started go ahead and send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
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