Activation/ Account restoration

I recently paid my past due balance of $105 to restore my account, but it has not updated on your end. I spoke with an agent who assured me everything was resolved, yet the services are still not working several hours later.

This is concerning, as I’ve paid for services that I am currently unable to access. I would appreciate it if you could look into this matter and ensure that my account is properly restored as soon as possible.

Thank you.

Responses

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Selected Oldest First

EG

Expert

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113.9K Messages

4 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

•

2.5K Messages

4 months ago

user_0mqnwm Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further to see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Billing

user_0mqnwm

Activation/ Account restoration

EG

XfinityBenjaminM

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