Visitor
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1 Message
Add a family member's name to bill
Hello,
I need to add my brother's name to my statement. I chatted with a customer rep last week and was told done.
But today I checked with another agent. And i was told my brother's name was only added as a primary user and wouldn't show up on the statement.
Can someone help me?
XfinityKassie
Official Employee
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2.4K Posts
3 months ago
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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XfinityRaul
Official Employee
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2.7K Posts
3 months ago
@user_jmqe3w We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to help update your account. Never hesitate to create another public post for any of your future account and service needs!
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