Hello user_h3lbgk! Thanks for reaching out to us for help with adding your husbands name to the bill. I'm happy that you created the post and reached out to us here on our Xfinity Forums. I would be happy to help out.
If you would also like to give your husband access to the account online and through the Xfinity app you can add them as an account manager easily by sending an invitation. https://www.xfinity.com/support/articles/primary-and-secondary-accounts
For the account ownership, we are only able to have one person listed on the account. However, if you need the statement to reflect your name as well as your husbands we can set that up for us.
With this being a specific change to the account I want to keep your details private, so please send us a direct message with your name and service address. From there we will verify the account and add your husband to the mailing details for the account.
Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start new conversation" (pencil and paper) icon In the "To:" line, type "Xfinity Support" As you type, a drop-down list will appear. Select "Xfinity Support" from that list. A "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
XfinityPaula
Official Employee
•
2.2K Messages
10 days ago
Hello user_h3lbgk! Thanks for reaching out to us for help with adding your husbands name to the bill. I'm happy that you created the post and reached out to us here on our Xfinity Forums. I would be happy to help out.
If you would also like to give your husband access to the account online and through the Xfinity app you can add them as an account manager easily by sending an invitation. https://www.xfinity.com/support/articles/primary-and-secondary-accounts
For the account ownership, we are only able to have one person listed on the account. However, if you need the statement to reflect your name as well as your husbands we can set that up for us.
With this being a specific change to the account I want to keep your details private, so please send us a direct message with your name and service address. From there we will verify the account and add your husband to the mailing details for the account.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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