Visitor

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2 Messages

Wednesday, August 5th, 2026 9:13 PM

Closed

Adding spouse's name to the internet bill

Greetings!

Is there a way to add my spouse's name to the internet bill so that she has proof of address? She is dependent and it would be great if this is possible. Thanks in advance.

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Selected Oldest First

Official Employee

 • 

3.8K Messages

13 days ago

 

user_hnsg2710- Let's review this together and see how we can get this resolved. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

- XfinityThomasA

 

Visitor

 • 

2 Messages

Hi @XfinityThomasA my issue is not with direct messaging, it was actually about adding an extra name to the bill. The support team has clarified that it is not possible. We are good to close this question.

Thank you!

Official Employee

 • 

391 Messages

@user_hnsg2710 I am glad that we were able to answer this for you, thanks for working with our support team! If you ever have any other questions or discussions needed please create a new post and our Forum Community members are here to support! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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