Skip to main content
johnd190's profile
johnd190
1st Topic

Visitor

 • 

1 Message

Sunday, August 24th, 2025

Additional $25 fee on this months bill.

Why was I charged this $25 amount for Echkeck?  According to your explaination, there had to b e a balance on previous months bill.     I see no balance due.  This one-time  charge is a "FARCE"     If  your billing department can't figure this out, the Atty. General office will.     

Question

 • 

Updated 

6 days ago

8

1

0

Oldest First
Selected Oldest First
XfinityPeterH

Official Employee

 • 

2.2K Messages

6 days ago

 

johnd190 I would be seeing what was going on too. We are here for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

0

0

forum icon

New to the Community?

Start Here