Additional charges in my bill for lmtd basic converter

user_b0qc1i Hello, and thank you for reaching out via our Xfinity Community Forums. I understand your concern about receiving emails requesting the return of an Xfinity device, especially since you don't recall using any of our cable boxes and want to help resolve this issue promptly. I apologize for any confusion or inconvenience this may have caused. To help me investigate this thoroughly, could you please send me a direct message with your full name and service address?

 

 

 

I appreciate your patience and understanding as I work to resolve this issue for you.

 

To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it