4 Messages
Agent quoted me a lower price at checkout
I was attempting to find a lower priced package, when I noticed that the price increased before checkout. I chatted with an agent who advised me that I should proceed and that I was seeing the non-discounted price and would actually receive a price that was $15 lower per month, to be reflected in the confirmation email. When I completed the transaction and received the email, the price was still the same higher price I saw at checkout.
EG
Expert
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107.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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1.3K Messages
2 months ago
Hey @user_ipayxb, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent service repackage. I would be more than happy to offer my assistance looking into this further for you.
Usually you will always see the full price of the service before any applicable promotional discounts, self-service discount, and more. When reviewing the confirmation email, so you see separate line items for the additional discounts and a final price?
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steven100000000
Regular Visitor
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3 Messages
29 days ago
I'm having the same issue. Two agents guaranteed rates....both showed up higher. Both quotes came back substantially higher on projected bill. Agents told me once I confirmed the quote, the package price would drop. I did....never did. One package came back $40 over the quote. The second $10, for a much smaller package..
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