6 Messages
Aggravated🤬🤬🤬
Was given till the 18th for my bill to be paid, here it is the 7th and the [Edit: Language] me off. They just did this less than 4 weeks ago. Not one good thing has happened with Xfinity in the 6 months I’ve been with you.
I need to know why my service is off especially since you can’t talk to anyone unless you pay your bill. Another feature that should be against the law
XfinityJeniece
Official Employee
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3K Messages
3 months ago
Hey there, user_9ca4w2, thanks for reaching out through Xfinity Forums regarding the issue with your services. We would be happy to take a look at your billing details to provide you with more information. I work from home and I know how important it is to stay connected. You have reached the right place.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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109.9K Messages
3 months ago
Concern moved here to the Billing help section.
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