Visitor

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1 Message

Wednesday, April 15th, 2026 9:27 PM

All the payment options dont load

I have to update my autopay yet no matter which comcast account i use to sign in or whether i try to get to the one time payment or fix my autopay account it only says

"Error

Sorry, this isn’t working right now

Please return to My Account Overview while we resolve the issue."



Xfinity emailed me saying i needed to fix my autopay but then it doesn't let me get in.

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Official Employee

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3.4K Messages

18 hours ago

 

Hello, 3DFX_VooDoo- Hello, and thank you for reaching out on the Xfinity Forums. We understand how important it is to make sure your payment information is up to date, and I’m happy to help guide you through it. To update your Xfinity Auto Pay method, please sign in to either the Xfinity app or xfinity.com. From there, go to Billing (or Manage Billing) and select Manage Auto Pay. You’ll have the option to add a new credit card or bank account and set it as your default payment method. Please note that this change can be made by a Primary or Manager user on the account. If you’re running into any trouble, I’d love to help troubleshoot with you. What device are you using? Also, have you had a chance to try clearing your browser’s cache and cookies to see if that helps?

 

Visitor

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4 Messages

Xfinity is saying my payment is past due and I have automatic payments taken from my bank account.  I need to check on my bill.

Official Employee

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2.4K Messages

@user_umkxk5 

Thank you for connecting with us about your billing concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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