Visitor
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2 Messages
an actual human to speak to
My bill suddenly increased by over 54% with no warning, and no change. I need to know why!!! I'm on a fixed income and cannot afford that kind of random increase in rate. I need to speak to a human. I have spent over half an hour trying to find a way to get through to one. I am so tired of Bot Blocking! Can someone help me get through to an actual human agent to find out why my rate has gone up so dramatically?
XfinityJon
Official Employee
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644 Messages
18 days ago
Hello user_wcv7xg, I can certainly understand the concern if your bill did increase. I am a consumer as well, so sticking with a budget is important to me. You have reached the right place, and I will be more than happy to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_zp6bql
Visitor
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1 Message
18 days ago
How can I speak to a human person worth billing questions
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