Howdy user_nlegg6 👋 Thank you for coming to our community, and you're in the right spot for help! If you've recently been transitioned to a Bulk community but are seeing double-bills of any kind, we definitely want to make sure that's corrected or clarified as we never want you to face balances not rightfully owed 👍
If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
EG
Expert
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122.3K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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1.7K Messages
47 minutes ago
Howdy user_nlegg6 👋 Thank you for coming to our community, and you're in the right spot for help! If you've recently been transitioned to a Bulk community but are seeing double-bills of any kind, we definitely want to make sure that's corrected or clarified as we never want you to face balances not rightfully owed 👍
If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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