App and website is not working. Why?

You guys charged me for late payment.

I told the staff that I had set up auto payment when I signed up for the plan.

So instead of fighting with the staff, I told them I'd just pay it.

They charged my credit card, and while they did that, I told them I wanted to set up autopay. So they gave me their tablet to fix the autopay. I tried their tablet, and the page to set auto payment was not loading.

The staff told me, "We're updating our website, and you can just give a couple of hours, and you can access it through your Xfinity app to update it." I said sure.

2 hours later, I tried to update auto-pay, and it was doing the same.

So I thought to myself, "Well, I just paid it, I'll just wait until next month."

Next month came along, and my app, website, and any web browsers were not loading. Every time I'm at the Choose Your Automatic Payment page, it gives me the "Recurring Payment Setup Error." What is going on? Are you guys doing this so you can charge a late fee again?
This is unacceptable.

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