Visitor
•
1 Message
Are you kidding me?!
I am sick and tired of Xfinity's awful and deceitful customer service. When I went online to leave a bad review, I was shocked as to how many 1 star reviews there are, and how your company is still in service.
Xfinity to this day owes me over $250 for false charges for "unreturned equipment" that I returned a year prior to the charge starting. This company is predatory and deceitful, and a money making scam. GIVE ME MY MONEY BACK. I have talked to over 5 agents, all who lie to me and tell me they are helping escalate my concern, for NOTHING. XFINITY STEALS MONEY FROM CUSTOMERS. This is completely unacceptable. I am looking for another wifi provider now, because of the disgusting and disgraceful experience I have had with Xfinity.
Now, my wifi is being interrupted and going at speeds of 30-80mbps when I am paying EXTRA for speeds up to 1000mbps. AND FOR WHAT?! Just for your company to steal more of my money. Do not connect me with a customer service agent who can't actually do anything to help, connect me with a supervisor or manager. I am so over your company but I WILL NOT LEAVE YOU ALONE until I get my SEVERAL HUNDRED DOLLARS back that you STOLE!!!!!!!!!!!
[Edited: "Inflammatory and soliciting"]
XfinityMarshante
Official Employee
•
570 Messages
17 days ago
Hello @user_bmdtz1, thank you for taking the time to leave a post. Sorry to hear about your experience when inquiring about unreturned equipment charges. I’d like to help get this sorted out for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0