Visitor
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1 Message
Attempted cancellation months ago via chat - still receiving bills - need help
Hello,
Several months ago I moved to a new house and attempted to cancel my Xfinity service via chat. I've been using Quantum Fiber at my new address since the move and removed my payment method from Xfinity at that time.
Despite this, I'm still receiving Xfinity bills at my old address. This needs immediate resolution as:
- I no longer live at the service address
- I've had Quantum Fiber service for months
- I went through your cancellation process via chat
- My payment method was removed months ago
I cannot make phone calls and need an official representative to help me via private message only. Please DM me to resolve these incorrect charges and confirm proper account closure.
Ready to provide my old address, account info, and move date.
Thank you.
XfinityJoe
Official Employee
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1K Messages
2 months ago
Good morning @user_pn833a I apologize for the frustrating experience! Our team can help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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