Auto pay fail; dreadful customer service no humans available to speak on the phone

we have been doing auto pay for four years. For some reason the auto pay just randomly turned off. Xfinity, which has no problem sending complete garbage spam emails, never sends a notification that autopay failed. It is impossible to speak to a human being on the phone. I spent 35 minutes with the xfinity bot, which is useless. I had to GOOGLE the xfinity number because it’s nowhere to be found on their website or app. I call the number to speak to an agent, but it for es me to begin a SMS text chat, where i try to get someone (who doesn’t understand english) to just tell me how to speak witj an agent via a phone call. After 40 minutes of chat, the agebt says a live agent will call me in 15 minutes. The call never comes, and the sms agent keeps giving me a shorter window for the call back, now TWO minutes. 15 minutes passes, there’s no call. I go back to sms chat agent, only to see they left the chat (message:

Session expired, if you need more help our Xfinity Assistant is available 24/7/365 at https://t.cmp.xfinity.com/IVR). I click the link and get a dead page. I have now been waiting 1.5 hours since i was told the call would come in two minutes, and there is literally NO ONE to speak to. So there is no way to ensure i figure out what happened with autopay, and no way to ensure i don’t get charged a fee. How does a company valued at 162 BILLION dollars have such awful customer where nothing can be resolved? Why am i spending 2500$ a year for services but have no option to speak on the phone with a live person? No one will answer this, [Edited: "Solicitation"]