Autopay eligibility

user_9y73c8 Thanks for posting on our Community Forums. There should have been an outline in the approval document for your plan advising a discount for being enrolled in autopay and paperless billing. We can also check on the account for you if you'd like. WE will need your information to access the account, and would request to please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.