2 Messages
autopay not working
I tried ti change autopay from credit card and setup bank. i found out that im not able to setup bank due to they put a lock on the account for 1 yr. this is bad service for someone who is a new customet to xfinity
2 Messages
I tried ti change autopay from credit card and setup bank. i found out that im not able to setup bank due to they put a lock on the account for 1 yr. this is bad service for someone who is a new customet to xfinity
XfinityJeniece
Official Employee
•
3K Messages
23 days ago
Hey there, user_rvus6d, thanks for reaching out through Xfinity Forums regarding your Autopay setup. We truly appreciate your feedback. Payment restrictions can happen for a number of different reasons. We would be happy to go over all the details with you to provide you with more information.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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