Autopay

@user_zjrryu

Thanks for reaching out to us, we do apologize for any inconvenience you're having with our billing system. Let's take a deeper look at your account to see what's going on with your billing and your auto pay functions, to get started Please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thank you, I just reached out.

I received a reminder to accept a solution on my post but still haven’t received a response.