Autopay/Paperless Billing

Thank you for reaching out to us @user_io2tct! The discount will begin within 45 days. Depending on the timing, the discount may not always appear on your next statement but will appear on your following bill. Do you remember what date you enrolled in automatic payments and paperless billing?

I just experienced what I think is a similar issue. At the start of the registration process, the plan I selected was $55 per month. I added xfi complete because I don't want a data cap, and the plan tracked all the way to the end showing $65 per month in my cart. The paperless and autopay discounts were positioned throughout the process as if you receive $10 discount for paperless billing and $10 discount for autopay. When I got to the final confirmation, the $55 plan had become $65 for the first 24 months, then $86 after that, plus $10 xfi complete, minus $10 total discount for paperless billing and autopay. I was expecting it to come to $45, and the actual total is $65. I don't know why companies do this. All it does is make you feel like you were deceived. Trust is eroded right at the very start of the relationship, then you immediately start looking elsewhere. You should just be 100% clear and transparent right from the start, and you will find that customers will be loyal to you because they value your integrity.