Autopay/Potential Double Charge

Hi!
I have autopay set up and 10/1 was my due date, it looked like the autopay process had begun but I wasn’t sure. I ended up just paying “early” on 10/1. Will I get double charged for this? If my bank gets double charged how do I get a refund or does it go towards credit for the next billing cycle?

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XfinityKei

Official Employee

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1.9K Messages

8 days ago

@user_5uo578 This is a great question! You can check to see if it can be canceled on your side by your bank. From our side it would go as a credit on your account and will be applied towards your next months bill. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
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• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_5uo578

Visitor

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3 Messages

Hi! I got a text with a confirmation email yesterday 10/2 saying thank you for paying, but it still hasn’t shown up in my back account as of 10/3, for an autopay on 10/1 is this normal. My xfinity app balance shows status as payment posted and my balance is 0. Thank you!

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6 days ago

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user_5uo578

Visitor

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3 Messages

Hi! I got a text with a confirmation email yesterday 10/2 saying thank you for paying, but it still hasn’t shown up in my back account as of 10/3, for an autopay on 10/1 is this normal. My xfinity app balance shows status as payment posted and my balance is 0. Thank you!

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6 days ago

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XfinityEricB

Official Employee

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2.6K Messages

user_5uo578 We would be happy to assist to confirm payment posted to the account with a direct message providing account information. For when the bank will show funds are released though I can't say. That would be a question for them, as each bank is different. I know mine takes a day, but I have seen others where it takes like 3-4 for some reason.

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6 days ago

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user_5uo578

Autopay/Potential Double Charge

XfinityKei

user_5uo578

user_5uo578

XfinityEricB

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